Privacy Policy

Last updated: November 7, 2026

1. Information We Collect

When you use Triply, we collect the following information:

  • Account Information: Name, email address, and profile photo (provided via Google or Apple Sign In).
  • Trip Data: Destinations, itineraries, saved spots, and trip preferences you create within the app.
  • Imported Content: Social media links (TikTok, Instagram, Facebook) you voluntarily submit for spot extraction.
  • Usage Data: Analytics about how the app is used, to improve the service (via PostHog).
  • Advertising Identifiers: If you allow tracking when the app asks (on iOS, through Apple's App Tracking Transparency prompt), your device's advertising identifier and a few in-app events (app install and open, sign-up, completing an import or a trip) are shared with Meta to measure which ads bring people to Triply. On iOS this only happens if you tap "Allow".
  • Device Information: Device type, OS version, and push notification tokens.

2. How We Use Your Information

  • To provide and maintain the Triply service
  • To generate AI-powered trip itineraries
  • To process social media imports and extract location data
  • To send push notifications (only if you opt in)
  • To improve the app based on anonymous usage patterns
  • To manage your subscription and account
  • To measure how well our ads on Facebook and Instagram work (only with your permission where required)

3. Third-Party Services

Triply uses the following third-party services:

  • Supabase: Database and authentication (hosted in EU)
  • Google Gemini AI: Trip itinerary generation
  • Google Places API: Location data and photos
  • Mapbox: Maps
  • RevenueCat: Subscription management. RevenueCat also tells Meta when a trial or subscription starts, so we can measure our ads.
  • Meta (Facebook SDK): Ad measurement and attribution, as described above
  • PostHog: Product analytics (EU-hosted)
  • Expo: Push notifications and app updates

4. Data Storage

Your data is stored securely on Supabase servers. We use industry-standard security measures including Row Level Security (RLS) to ensure your data is only accessible to you.

5. Data Sharing

We do not sell your personal data. We only share data with the third-party services listed above, to provide the Triply service and, with your permission, to measure our advertising. You can turn tracking off at any time in your iPhone settings (Settings → Privacy & Security → Tracking) or by resetting your advertising ID on Android.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your account and all associated data
  • Opt out of push notifications at any time
  • Revoke consent for AI-powered features

7. Data Retention

We retain your data for as long as your account is active. If you delete your account, all personal data is permanently removed from our systems.

8. Account Deletion

You may request full account deletion at any time via the Profile settings. This will permanently remove all your personal data from our systems.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@triplyplanner.com.